1. Business Customers Only

All products supplied by Impact AJG LTD are professional-grade products intended solely for motor trade and automotive industry use.

All sales are strictly business-to-business transactions. By placing an order, you confirm that you are purchasing in the course of business and not as a consumer. Consumer protection legislation, including any statutory cooling-off periods, does not apply.

2. Professional Use Assumption

All products are supplied on the basis that the purchaser is suitably qualified, trained, and competent in their use.

We assume that customers purchasing our products possess the necessary technical knowledge and expertise to:

• Select the correct product for their intended application

• Install, configure, and operate the product correctly

• Use the product safely and appropriately

No refunds will be given due to lack of technical knowledge, incorrect application, user error, incompatibility arising from incorrect selection, or failure to understand the product’s operation.

3. Non-Refundable Products

The following items are strictly non-refundable and non-returnable under any circumstances:

• All software products, including licences, activation codes, digital downloads, subscriptions, updates, and renewals

• Diagnostic equipment that has been activated, registered, or linked to a user account

• All fluids, chemicals, additives, oils, and consumable products

• Special-order, bespoke, or custom-configured items

• Clearance or sale items (unless confirmed faulty)

No refunds or cancellations will be granted for the above items once an order has been placed and processed.

4. Returns of Physical Goods (Eligible Items Only)

Returns of eligible physical goods will only be accepted with prior written authorisation from Impact AJG LTD.

To qualify for return:

• The request must be made within 14 calendar days of delivery

• Goods must be unused and in fully resalable condition

• Goods must be returned in original, undamaged packaging

• Goods must not have been activated, installed, or connected to any system

We reserve the right to refuse any return that does not meet these requirements.

5. Restocking Fee

Approved returns of non-faulty goods will be subject to a 15% restocking fee, calculated on the original invoice value (excluding VAT and delivery charges).

The restocking fee will be deducted from any refund issued.

6. Faulty or Incorrect Goods

If goods are faulty, damaged in transit, or supplied incorrectly, you must notify us in writing within 48 hours of delivery.

We may, at our discretion:

• Repair the goods

• Replace the goods

• Issue a refund

Returned items may be inspected and tested before a resolution is agreed.

7. Return Shipping

Unless goods are confirmed as faulty or incorrectly supplied, the customer is responsible for:

• All return shipping costs

• Adequate packaging

• Insurance during transit

We are not responsible for goods lost or damaged during return transit.

8. Refund Processing

Once authorised returned goods are received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within a reasonable timeframe, less any applicable restocking fee.